Belize City Hotel - One South Place Logo

Policies

Belize City Hotel Policies

Welcome to One South Place Hotel!

Each guest must abide by the following rules so that all guests will be able to stay in our hotel in a safe and comfortable atmosphere.

PAYMENT

  1. All reservations and registration must be guaranteed with a valid major credit card. 
  2. Cash (USD) payment is welcomed with a signed and pre-authorized credit card.  All guests are required to present a valid major credit card and government issued photo identification even if guests are planning on paying in cash upon check-out. 
  3. Checks and foreign currency are not accepted.

DEPOSITS & GUARANTEES

  1. There is no deposit required to make an individual room reservation.
  2. However, a major credit card is required at the time of booking to guarantee the room and secure the reservation period.

RESERVATION & PAYMENT FOR GUESTS BY PRIVATE THIRD PARTIES

  1. Generally, third party payment is not permitted. 
  2. In the case of paying for a family member if you will not be physically present at the hotel, we require prior completion and approval of a Credit Card.
  3. Authorization form including a copy of your driver’s license and the front and back of your signed credit card. 
  4. You will be responsible for all damages and loss. 
  5. We reserve the right to refuse reservation at any time for any reason.

CREDIT CARD AUTHORIZATION BY CORPORATE THIRD PARTIES

  1. Please contact One South Place Reservations at least 24 hours prior to guest’s arrival to request a Credit Card Authorization form. 
  2. We must receive the information by email [email protected] or fax (501)-227-1113 and process the approval for your reservations prior to the guest’s arrival.

CANCELLATION

  1. OSP is not responsible for weather conditions, personal emergencies, or schedule changes. 
  2. Reservations must be cancelled forty-eight (48 hours) hotel time, prior to your arrival date to avoid a one (1) night full room cancellation fee. 
  3. If reservations are cancelled less than 48 hours before the arrival date, your credit card may be charged the full room charge plus taxes. 
  4. If you are staying more than one (1) night, only the first night and taxes will be charged. 
  5. If you cancel any reservation, you must obtain and save the cancellation number for your records.

NO SHOW CHARGES

  1. Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card. 
  2. You will only be charged the first night, one (1) night’s full room rate plus taxes and the balance of the reservation will be cancelled.

GROUP RESERVATIONS

  1. Large group/Block reservations must be cancelled eight (8) weeks prior to arrival date. 
  2. Reservations cancelled after that date may be charged one (1) full room charge plus tax for each room reserved and the balance of their reservations cancelled.

MEG'S CAFÉ BUSINESS CENTER

  1. The Business Center is available to make Taxi and Bus reservations, Airport Transfers, Book Tours, Restaurant Reservations, etc.
  2. Photocopies, scanned copies, and faxes are available at the Front Desk for a fee.

FRONT DESK SUNDRIES AND SNACKS

1. Certain essential sundry items and snacks are available for sale at the Front Desk, for eg.

  • Toothpaste and toothbrushes
  • Deodorant
  • Feminine hygiene items
  • Batteries
  • Disposable shavers
  • Assorted beverages and snacks

FREE WiFi ACCESS

  1. Access to our WiFi is free for our registered guests. 
  2. The hotel WiFi access code is subject to change without notice. 
  3. WiFi signals are subject to change without notice

ADDITIONAL REQUESTS

  1. Baby cribs are not guaranteed and based on availability at $USD $20/night.  
  2. The crib rental charge is USD $20.00 plus tax per night.

PARKING

  1. All vehicle(s) must be listed on the registration at check-in. 
  2. Parking for registered guest(s) is free in a nearby unguarded parking lot.
  3. All vehicles are parked at the risk of the owner.

MAXIMUM OCCUPANCY

  1. Standard Room maximum occupancy is 2 persons
  2. Second floor suite capacity is 4 adults and 2 children. 
  3. If you exceed the maximum number of guests allowed, you will be asked to rent another guestroom.

CONNECTING ROOMS

  1. Two first floor rooms (Pelican and Frigatebird) are connecting standard rooms (one queen bed in each room)

CHILDREN

  1. Well behaved, supervised children of all ages are welcomed!
  2. Children aged 12 and under stay for free with one or more paying adult(s) using existing bedding.

ROOM KEYS

  1. Room keys with custom key holders are issued to the registered guest(s) 18 and older. 
  2. Loss or failure to return keys will lead to a charge of USD $50 made to your credit card.

LINEN CHANGING

  1. Housekeeping is provided daily between the hours of 9 a.m.-2 p.m.
  2. For guests staying multiple nights, bed linen is changed on a rotation schedule or on request. 
  3. Used towels placed on the floor are exchanged for fresh towels daily.

GUEST'S BELONGINGS

  1. Guests are particularly requested to lock the door of their rooms when going out and going to bed.
  2. Electronic safes are provided in the room to store any valuables.
  3. The Management will not in any way whatsoever be responsible for any loss / or damage to the Guest’s belongings or any other property from either the hotel room or the locker or any other part of the hotel for any cause whatsoever including theft of pilferage.

LOST & FOUND POLICY

  1. OSP assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings.
  2. If you discover that you have left behind something of value to you, please call us immediately and we will try to assist you in locating your lost item. 
  3. Any item, except for perishable items, left behind by our guests kept in a secure location for collection by the owner for up to fourteen (14) days. 
  4. If we are unable to contact the guest during the fourteen (14) day holding period, the unclaimed item(s) will be disposed of.

QUIET HOURS: 10P.M. TO 9A.M.

  1. Televisions, speakers, video games, voices, or other devices must be always kept at a respectfully low level. 
  2. Doors should be opened and closed quietly.
  3. No congregating or running in halls.
  4. If you become aware of a disruptive guest, please contact Front Desk staff immediately by room phone or in person

VISITORS

  1. All Visitors must be registered at the front desk upon their arrival.
  2. No visitors are permitted after 10:00 p.m
  3. Visitors must abide by the current COVID regulations and must leave one hour before the current curfew time.
  4. Visitors must be always accompanied by the registered guest. 
  5. Visitors are not allowed to use guest amenities including continental breakfast, or Wi-Fi.

NO IN-ROOM PARTIES

  1. OSP enforces a No In-Room Party Policy and no parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises
  2. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. 
  3. If our request is not followed, the guest will be asked to leave the hotel without refund.

ALCOHOL POLICY

  1. Registered guests of legal age who choose to bring their own alcoholic beverages into the hotel must consume those in their room. 
  2. Consumption of alcohol is not allowed in public areas such as the lobby and verandas.

ODOUR CAUSING ACTIVITIES

1. For safety and to assure that our facility is not exposed to items or actions that create an odour which is unhealthy and objectionable to our guests and staff, and
that is difficult to remove from the air, carpet, walls, and furniture we do not permit in the hotel:

  • Smoking of cigarettes or cigars
  • Smoking of marijuana or other illegal drugs
  • E-cigarettes, Vaping
  • Incense and candle burning

2. Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odours.

HOUSEKEEPING/ROOM INSPECTION

  1. Housekeeping is provided daily between the hours of 9 a.m.-2 p.m.
  2. Rooms are cleaned and inspected daily, and a log is maintained on each room and linen. 
  3. Staff are trained and skilled in identifying the odours from prohibited items and if our investigation concludes that you have smoked or cooked in your room, you may be evicted without any refund.

DO-NOT-DISTURB & ACCESS TO ROOMS

  1. Our Housekeeping Staff will honour the Please Do Not Disturb door hanger once during a twelve-hour period.
  2. The Housekeeping Staff is required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room.

FIREARMS AND WEAPONS

1. This policy has been developed to create a safe environment by providing appropriate guidance over the custody of firearms and weapons on our premises.

2. Guests, who are lawfully permitted to possess a firearm or weapon must have the understanding that they are personally responsible for the following:

  • Firearm and weapons must be registered.
  • Firearms must be unloaded
  • No cleaning of firearms is permitted on hotel premises.
  • Firearms and weapons must be always safeguarded and secured in the room
    safe.

3. Guests who fail to abide by our policy may be asked to leave the hotel premises.

FIRE SAFETY POLICY

  1. The hotel is fully equipped with smoke detectors, fire safety information in Guest Room Notebook, and emergency exit locations on the door of each guest room. 
  2. Each room has evacuation routes to the nearest emergency exits.

IN CASE OF EMERGENCY OR FIRE

  1. Fire extinguishers are located on each floor and there are fire escapes for the 1st and 2nd floors.
  2. If you smell smoke or see fire anywhere in the facility, please be calm, alert the front desk or any staff member, inform other guests and immediately evacuate with composure from the closest exit.

POWER OUTAGES

  1. In the event of a power outage, the lobbies are provided with emergency lighting.
  2. There are also flashlights on loan available at the Front Desk (one per room).

IN CASE OF IMPENDING HURRICANE

  1. The Hotel will be closed in advance of a Hurricane and guests are not permitted to “ride out” a storm on the premises.
  2. OSP will provide advice and information on nearby Hurricane Shelters for stranded guests.

ILLNESS & EPIDEMICS

  1. OSP reserves the right to refuse accommodations to a guest arriving with a contagious disease. 
  2. In cases where sickness occurs during the stay, please notify the Front Desk staff. 
  3. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. 
  4. During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities.

DAMAGE AND/OR THEFT OF HOTEL PROPERTY

  1. You are liable for any damage howsoever caused by you or any person in your party staying at the hotel during your stay. 
  2. OSP reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it deems necessary to compensate or make good the cost or expenses incurred or suffered by OSP because of the aforesaid. 
  3. This also applies if damage come to light after the guest has departed including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. 
  4. We will make every effort to rectify any damage internally prior to contracting a professional to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT

  1. OSP reserve the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the hotel.

RIGHT TO REFUSE SERVICE

1. OSP is privately owned and operated, and we reserve the right to refuse service to anyone for any reason(s) that does not violate The Laws of Belize.

2. One South Place will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the owners for the operation and management of the hotel.

3. OSP will refuse service or evict a guest for:

  • Refusal or failure to pay for accommodations
  • Is under the influence of alcohol, drugs, or any other intoxicating substance
  • Acts in a disorderly fashion as to disturb the peace of other guests
  • Seeks to bring into the hotel an unlicensed firearm
  • Destroys, damages, defaces, or threatens harm to hotel property or guests
  • Causes or permits persons to exceed the maximum allowable occupancy of room
  • Refuses to abide by the reasonable standards or policies established by OSP

ENFORCEMENT OF HOTEL REGULATIONS

  1. All staff are trained and required to respond to potential violations of our Hotel Policy/House Rules.

CHANGES OR MODIFICATIONS TO THE HOTEL POLICY/HOUSE RULES

  1. OSP reserves the right to amend, modify, change, cancel, vary or add to these Hotel Policies/House Rules or the arrangements and content featured on our Hotel website at any time without prior notice.